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Your Rights and Our Legal Commitments

Q: How can I request a copy of my personal data?

Email legal@parak7.app with the subject line 'Data Access Request' and include your registered account email. We will compile and send a full export of the personal data held on your account within 14 business days of verifying your identity.

Q: Can I ask for inaccurate information on my account to be corrected?

Yes. Submit a correction request to legal@parak7.app with supporting documentation. We process verified correction requests within 14 business days and confirm the update by email once the change has been applied to your account.

At parak7, our legal framework sets out exactly what you can expect from us and what we ask of you when you use the platform in Malaysia, where…

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Where These Terms Apply and How

parak7 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern your use of parak7.app and apply where access is permitted under local Malaysian law. By creating an account, you confirm that your use complies with the laws and regulations of your jurisdiction. We retain transaction records tied to deposits processed via Touch 'n

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Go, GrabPay, Boost dan FPX as part of our compliance obligations — those records are held securely and never sold. If a clause conflicts with a mandatory provision of Malaysian consumer law, the local provision takes precedence. We update this page when material changes occur, and
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we notify you via the registered email address on your account. Continued use after notification constitutes acceptance of the revised terms. For questions about a specific clause, write to our legal inbox before proceeding.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

When you have a question that goes beyond general account help — such as a data access request, a terms dispute, or a policy clarification — our dedicated legal channels respond faster than our general queue. Our compliance team handles written correspondence from Shah Alam to Melaka and responds within two business days for legal matters. Choose the channel that suits your needs below.

Team online

Legal Email

Send a written query to our legal inbox at [email protected]. Include your account ID and the specific clause or policy section you are asking about so we can respond precisely and without delay.

Live Chat — Policy Queries

Start a live chat session via the parak7.app help widget and select the 'Legal & Policy' topic. An agent will escalate your query to the compliance team within the same session if needed.

Written Correspondence

For formal legal notices or data-subject requests, submit a written letter via the registered address listed at the bottom of this page. We acknowledge all formal correspondence within five business days.

HOW WE HANDLE YOUR DATA

Six Pillars of Our Account and Data Policy

Our data and security practices are built around one principle: you should always know what we hold, why we hold it, and how to ask us to change it.

Data Collection Scope

We collect only the data required to operate your account: name, email, payment method identifiers for Touch 'n Go, GrabPay, Boost dan FPX, and session logs. We do not collect device contact lists or location beyond IP region.

Cookie Usage

parak7.app uses session cookies to keep you logged in and analytics cookies to measure page load times. No third-party advertising cookies are placed without your explicit consent via the cookie banner on first visit.

Account Security Practices

All account passwords are hashed using industry-standard algorithms. We enforce two-factor authentication on withdrawal requests, and any new device login triggers an email verification step before access is granted.

Data Retention Period

Transaction records, including FPX and Boost payment logs, are retained for seven years as required under Malaysian financial record-keeping obligations. Account profile data is deleted within 30 days of a verified account closure request.

Your Right to Access and Correct

You can request a full export of the personal data we hold on your account at any time by emailing [email protected]. Corrections to inaccurate data are processed within 14 business days of a verified request.

Third-Party Data Sharing

We share account data with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — only to the extent necessary to complete transactions. We do not sell, rent or exchange your personal data with marketing companies.

Common Questions About Our Legal Terms

Below we address the policy and rights questions we receive most frequently from account holders in Malaysia. If your question is not covered here, contact our legal team directly at [email protected] and we will respond within two business days.

These terms apply to anyone accessing parak7.app where local law permits. By using the platform, you confirm that your access and activity comply with the laws of your jurisdiction, including those in Malaysia where these terms are primarily directed.

Email [email protected] with the subject line 'Data Access Request' and include your registered account email. We will compile and send a full export of the personal data held on your account within 14 business days of verifying your identity.

Profile data is deleted within 30 days of a verified closure request. Transaction records tied to Touch 'n Go, GrabPay, Boost dan FPX and FPX payments are retained for seven years under Malaysian financial record-keeping requirements, then permanently deleted.

Yes. Submit a correction request to [email protected] with supporting documentation. We process verified correction requests within 14 business days and confirm the update by email once the change has been applied to your account.

We use session cookies to maintain your login state and first-party analytics cookies to monitor site performance. Third-party advertising cookies are only placed after you give explicit consent via the cookie consent banner that appears on your first visit.

Disputes are governed by Malaysian law. Where access depends on local law and is available where local law permits, any clause that conflicts with a mandatory Malaysian consumer protection provision will yield to that provision, with the remainder of the terms staying in full effect.

We notify you by email to your registered address whenever material changes are made. The notification will summarise what changed and when the revised terms take effect. Continued use of parak7.app after that date means you accept the updated terms.

Your Rights and Our Legal Commitments

How to Reach Our Legal and Compliance Team

Legal Email

Live Chat — Policy Queries

Written Correspondence

Six Pillars of Our Account and Data Policy

Data Collection Scope

Cookie Usage

Account Security Practices

Data Retention Period

Your Right to Access and Correct

Third-Party Data Sharing

Common Questions About Our Legal Terms

01 Who do these terms apply to?

02 How can I request a copy of my personal data?

03 What happens to my data if I close my account?

04 Can I ask for inaccurate information on my account to be corrected?

05 How does parak7 use cookies on the platform?

06 What law governs disputes about these terms?

07 How will I know if the terms change?

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